aq999 Privacy Policy
Every piece of information you share when using the aq999 platform is a sign of your trust in us. In this policy we clearly explain — what information is collected, how it is used, and what steps we take to protect your privacy.
This privacy policy applies to all services of the aq999 platform — the website, mobile app, and other digital channels. As used here, "we", "our", or "aq999" refers to the authority operating this platform. "You" or "user" refers to any person who uses these services. Please read this policy carefully before using the platform. By using these services it is understood that you have accepted the terms of this policy. Our Terms and Conditions also contain detailed information about your rights and responsibilities.
1Information Collection
1.1 Information Collected at Registration
When you create an account on the aq999 platform, certain information is required. This includes:
- Full name and date of birth (for identity verification)
- Mobile number and email address (for communication and OTP verification)
- Password and security question
- National ID or equivalent identification details (to confirm age and identity)
We ensure that all registered members are at least 21 years of age. Minors are not permitted to open an account, and if evidence of a minor is found on any account, it is closed immediately.
1.2 Transaction Information
During deposits and withdrawals, information related to your payment method is collected, such as account numbers or transaction IDs for bKash, Nagad, Rocket, or bank transfers. This information is used solely to process transactions and prevent fraud.
1.3 Automatically Collected Information
When you browse the aq999 platform, certain technical information is collected automatically:
- IP address and device type
- Browser information and operating system
- Session duration and list of pages visited
- Cookies and session tokens
2Purpose of Information Use
2.1 Service Operation
The information you provide is primarily used to run the aq999 platform smoothly. This includes account management, transaction processing, gaming history storage, and providing technical support.
2.2 Ensuring Security
Your information is used to protect your account and prevent unauthorised access. If any suspicious activity is detected, immediate action is taken through SSL encryption and other security technologies.
2.3 Communication
Your mobile number and email are used to send important updates, transaction confirmations, and support messages. You may opt out of promotional messages at any time, but transaction and security-related messages cannot be turned off.
2.4 Responsible Gaming
By analysing your gaming behaviour data we identify risky patterns and provide support where needed. Ensuring user wellbeing in line with our Responsible Gaming guidelines is one of our key priorities.
3Data Storage and Protection
3.1 Technical Security Measures
Industry-standard security technology is used to store your information on the aq999 platform. SSL (Secure Sockets Layer) encryption keeps all data exchanged between your browser and our servers secure.
3.2 Data Retention Period
Your information may be retained for a specified period while your account is active and also after it is closed, to meet legal requirements. Transaction records are kept for the period required under financial regulations.
3.3 Transfer of Information to Third Parties
We do not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases:
- With payment processing partners (bKash, Nagad, Rocket, bank) — solely to complete transactions
- With technology service providers — for platform operation, subject to contractual obligations
- With legal authorities — only on the basis of a court order or legal obligation
In all such cases, third parties are given only the necessary information and are bound to uphold our privacy standards.
4Cookies and Tracking Technology
4.1 Use of Cookies
The aq999 platform uses cookies to maintain your session, save preferences, and analyse platform performance. Cookies are small text files stored on your device.
4.2 Types of Cookies
- Essential cookies: Required to maintain login sessions and keep the platform secure
- Functional cookies: Used to remember your language preference and platform settings
- Analytics cookies: Used to monitor platform usage and improve services
You can manage cookies from your browser settings. However, disabling essential cookies may cause some important platform features to stop working correctly.
5User Rights
5.1 Right to Access Information
You have the right to know what information we hold about you. You can log in to your account profile at any time to view your own information.
5.2 Right to Correct Information
If any of your stored information is incorrect, contact our support team to have it corrected. Support is available in Bengali or English via our 24/7 live chat or email.
5.3 Request to Delete Information
You may request to close your account and ask for relevant information to be deleted. However, information that must be retained for legal reasons (such as transaction records) may not be possible to delete immediately.
5.4 Objection to Data Processing
If you do not wish to receive marketing messages, you can unsubscribe at any time from account settings or through the support team. If you object to the processing of information required for core service operation, you will not be able to use the service.
6Protection of Minors
The aq999 platform is strictly for adults (aged 21 and above). We do not knowingly collect any information from minors. If a parent or legal guardian finds that their child has registered on this platform, please notify our support team immediately. Any such account will be closed promptly and the information deleted.
7Policy Changes
aq999 reserves the right to update this privacy policy when necessary. If any significant changes are made, you will be notified at your registered mobile number or email. The effective date of the updated policy will be shown at the top of the page.
If you continue using the platform after any changes, it will be understood that you have accepted the new policy. We therefore recommend reading this page again after each update. To learn more about us, visit the About aq999 page.
8Contact and Complaints
If you have any questions or concerns about this privacy policy, please contact our support team. Our support is available seven days a week, twenty-four hours a day — in Bengali and English.
Contact methods:
- Live chat directly from within the platform
- Email: [email protected]
We treat any complaint relating to your privacy with the utmost seriousness. You can also visit our FAQ page for answers to common questions.